Returns & Exchanges

At poppi, we want you to love every sip, but due to the perishable nature of our beverages, we cannot accept physical returns of opened or unopened cans. If you experience an issue with your order, please contact our team within 30 days of delivery for a full refund or replacement.

Return Process

• 1.
  Gather Order Details

  Locate your order number and the email address used for the purchase, which can be found in your initial confirmation message.

• 2.
  Contact Support

  Reach out to our customer experience team via our contact form or email, including photos of any damaged or incorrect items.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a refund or a replacement shipment is the best solution for you.

• 4.
  Resolution

  Once approved, refunds are processed to your original payment method within 5-7 business days, or a fresh case of soda will be shipped immediately.